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Glossary

Please note that this Glossary defines terms used in your Agreement, this website and our business in general. These definitions provide you with clarity around key concepts and terms that are used in the Pricing Schedule. They should be considered part of your Agreement, unless otherwise agreed to in writing by you and Iron Mountain.

Iron Mountain may add or delete terms from the Glossary from time to time, or modify definitions. The form of the Glossary that exists on the date that a Customer's Agreement becomes effective or is renewed will constitute the terms applicable to such Customer's Agreement.

A B C | D E F | G H I | J K L | M N O | P Q R S | T U V | W X Y Z

A

 

Agreement. The agreement between Iron Mountain and its Customer, consisting generally of a base set of terms and conditions, a Pricing Schedule (often referred to as “Schedule A”) and the Glossary defining terms used in the Pricing Schedule and in descriptions of services. In the event of an inconsistency between components of the Agreement, terms in the base agreement prevail over terms in the Pricing Schedule and the Glossary; and terms in the Pricing Schedule prevail over terms in the Glossary.

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Archival Destruction. The process of securely shredding cartons, and their paper based contents, stored with Iron Mountain upon authorization by the Customer. The Archival Destruction process includes both the Archival Destruction Charge plus a Retrieval charge for each item to be destroyed. The Archival Destruction process includes retrieval, documentation and destruction by Secure Shredding such that the material cannot be practicably read or reconstructed. Additional charges may apply for the destruction of non-paper based material. Destruction processing includes: scanning to confirm each Deposit is being changed to Destroyed status, preparation for shipment and loading on a secure vehicle for transportation (if necessary), and closing the order within the system (up to the standard destruction volume of 4,800 cubic feet per Iron Mountain Market per month).

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Archival Destruction by Recycling. (Discontinued as of March 3, 2008.) The process of recycling Cartons that are stored with Iron Mountain upon Customer authorization. This includes retrieval, documentation and transfer to a 3rd party recycler. Iron Mountain's responsibility for the chain-of-custody of these records ends at its dock where the records are picked up by a 3rd party recycler.

As of March 3, 2008, Iron Mountain no longer supports Archival Destruction by Recycling due to the changes in regulatory environment and privacy laws. All archival destruction requests received after March 3, 2008 will be processed using the Archival Destruction by Secure Shredding method.

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B

Billing Cycle. The period of time between billing statements. Charges for storage are billed in advance, with billing in arrears for Cartons received during the month. Charges for service and transportation are billed in arrears.

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Bulk 1 Container / Bulk 2 Container. Generic term used for Collection Containers of a non-standard size.

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Business Days. Monday through Friday, excluding holidays.

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Business Hours. Begins 8:00 a.m. and ends at 5:00 p.m., local time, on a Business Day. Transportation services may be completed outside Business Hours.

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C

Carton(s). A box or container used to hold records.

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Collection Container. Collection Containers are used for the temporary storage of awaiting secure destruction service. Collection Containers, designed to be lockable and secure, are available as 65 gallon bins, 40” security consoles, 27” mini consoles and other non-standard unit sizes designed to accommodate a range of environments. Collection containers are generally placed in common office areas within the Customer's facility (e.g. copy, mail rooms or other workplace locations) that are conducive to employee access and use.

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Consolidation Project. A process in which, upon request, Iron Mountain will adjust the allocated Linear Footage of shelf space dedicated to a customer for Open Shelf Storage. Open Shelf Storage charges are based upon the Linear Footage of shelf space allocated to a customer program or File series and not to the Linear Footage of actual Files in storage at a given time. Therefore, Files may be retrieved on a temporary basis, destroyed or withdrawn from storage on a permanent basis without impacting the allocated Linear Feet of shelf space. In cases where the customer's Open Shelf Storage needs exceed its allocated space, we automatically increase the storage allocation to accommodate the growth. When program needs change, customers may request a Consolidation Project to consolidate their Linear Feet of allocated shelf space and to reduce their storage charges. Charges for Consolidation Projects are quoted in advance of the project based upon the labor expected to be required for the project.

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Cubic Foot/Feet/Footage (CF). The unit of measure for determining charges for storage and service of Cartons. Cubic Footage attributed to a specific Carton or type of Carton may vary from actual physical size. For comparison of actual physical volume with volume attributed for billing purposes for certain frequently used Carton types, click here.

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Customer Location. For Records Management and Data Protection services the transactional point where proof of service (delivery or pickup) as defined by the receipt of a Customer's signature on the completed work order, is required.

Dependent on Customer need, an Iron Mountain driver might perform a centralized delivery/pickup within a loading dock or might perform multiple visits at several locations within the building. Each stop at which the Iron Mountain employee completes the pickup or delivery service and obtains a Customer signature is considered a distinct Customer Location.

For Secure Shredding Services, the physical Customer site or facility where Iron Mountain collects materials that will be destroyed by the Secure Shredding process.

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D

Daily Service. Recurring Secure Shredding Services performed each Business Day.

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Data Removal Service A service provided by Iron Mountain to return large volumes of data to Customer upon request either during the term of the Agreement or in the event of expiration or termination of the Agreement. Customer's data will be deleted from Iron Mountain devices upon Customer's written notification, if applicable.

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Data Shuttle. A service for moving large volumes of data from Customer's site to an Iron Mountain data center. The Data Shuttle is connected to the storage grid and at that point the data on it is available again for retrieval by Customer's PACS. For the Mirrored Cloud service a pair of servers (shuttles), or multiple pairs depending on volume, will be installed at the Customer site for use as Data Shuttles. For the Hybrid Cloud service a single server, or multiple servers depending on volume, will be sent to the Customer site for use as a Data Shuttle.Data shuttles are typically deployed at Customer's site temporarily while data is moved into them and then they are move to Iron Mountain data centers.

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Deposits. A Carton, File or other record that is serviced, transported, or stored in an Iron Mountain facility. A Deposit may be a Carton, individual File or other Item for storage. Also known as Item/Items.

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F

File(s). A document or group of documents contained inside a folder. Files may be stored in Cartons on shelves or in Open Shelf Storage.

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Floor Walk Service. A component of the materials collection process for Secure Shredding Service whereby personnel walk through a Customer's facility to access and service collection containers per the work order requirements.

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Flat Fee. Services billed at a fixed rate or price.

Fuel Surcharge. An additional charge imposed on Transportation Visits to adjust for changes in fuel prices. For additional detail, click here.

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H

Half-Day Delivery. A service for the delivery of Items to the customer under which Orders that are placed by 10:00 a.m. local time on a Business Day are scheduled for delivery on the same Business Day; or, if Orders are placed later than 10:00 a.m., but prior to 3:00 p.m. on a Business Day, delivery is scheduled for no later than 12:00 p.m. on the next Business Day. This delivery schedule is premised on the Order not exceeding fifty (50) Items, and the delivery destination not exceeding thirty (30) road miles from the Iron Mountain facility.

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Handling Charge. The charge for use of vehicle load capacity and the service of preparing Items for transportation and loading onto and off of Iron Mountain vehicles when making a pickup or delivery. Handling Charges are based upon the Cubic Footage of Items transported. For transportation, Files are consolidated into Packages. Handling Charges for Packages are charged at one Cubic Foot per Package. All Cartons are subject to a minimum Handling Charge of one Cubic Foot.

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Hour. Unit of billing for certain services defined as “per hour”. Charges are calculated for the elapsed time required to perform the service, measured in fifteen minute increments.

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Hybrid Cloud Service (one copy onsite, one copy off-site). The Hybrid Cloud service is a managed backup and archive service that stores one copy of Customer's medical images in an Iron Mountain storage device on Customer's premises and a second copy off-site in an Iron Mountain data bunker.

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Hybrid Cloud2 Service (one copy onsite, two copies off-site) . The Hybrid Cloud2 service is a managed backup and archive service that stores one copy of Customer's medical images in an Iron Mountain device on Customer's premises and two copies off site in geographically separated Iron Mountain data bunkers.

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I

Individual Listing. The process of data entry of standard File descriptions into the SafeKeeperPLUS® system.

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Initial Move. For a new customer, the initial transfer of Items to Iron Mountain for storage, including Regular Pickup, transportation, Receiving and Entry and placement into storage. The period of time considered the Initial Move is set forth in the Pricing Schedule but normally does not exceed forty-five (45) days. The maximum number of Items included in an Initial Move may also be set forth in the Pricing Schedule. Charges in the Pricing Schedule assume that customer's cartons are available for pickup on a dock (palletized, wrapped, and inventoried) before the arrival of an Iron Mountain vehicle.

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Initial Move Cartons. The Cartons that are included in the Initial Move from the customer and/or customer's vendor.

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Initial Service Frequency. Anticipated service frequency that a Customer requests when initially engaging Iron Mountain to deliver and/or implement Secure Shredding services. Service schedule requirements and constraints will be determined by mutual agreement between the Customer and Iron Mountain with follow-on adjustments as necessary.

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Interfile. A new File or document that is sent to storage and inserted into an existing Carton or File.

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Item/Items. A Carton, File, or other record that is serviced, transported or stored in an Iron Mountain facility. An Item may be a Carton, individual File or other record for storage. Also known as a Deposit.

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L

Labor. The time required to perform any service requested by a Customer that is not specifically described and provided for in your Pricing Schedule or in the Additional Services section of this website (billed in fifteen minutes increments).

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Linear Foot/Feet/Footage (LF). The unit of measure for determining charges for storage and service in Open Shelf format. Linear Foot measurement includes shelving space allocated to a customer based on initial records moved in, plus growth in File volume. Linear Footage attributed to a customer does not vary because of temporary Retrievals or Permanent Withdrawals unless the customer undertakes a File Consolidation Project to reduce shelving allocated to the program.

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Lock Replacement The cost to replace a lost or damaged lock on a Secure Shredding container.

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M

Metro Zone Service: An additional charge assessed on Transportation Visits at Customer Locations located in certain metropolitan markets. The affected metropolitan markets and the additional charge applicable to each are listed in the following table. A complete list of the zip or postal codes included in the above metro markets can be found by clicking here

Metro City/State Metro Country Applicable Charge   Metro City/State2 Metro Country3 Applicable Charge4
Atlanta, GA USA $5   Montreal, ON Canada $5
Boston, MA USA $5   New York, NY USA $12
Chicago, IL USA $5   Philadelphia, PA USA $5
Dallas, TX USA $5   San Francisco, CA USA $5
Houston, TX USA $5   Seattle, WA USA $5
Miami, FL USA $5   Toronto, ON Canada $5
Los Angeles, CA USA $5   Washington, D.C. USA $5

Minimum Service Order Charge. A minimum order charge applied to a customer's account when the service order, excluding transportation-related charges, does not meet the customer's contractual service order minimum, as set forth in the Pricing Schedule.

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Minimum Shredding Service Charge. All Secure Shredding Work Orders are subject to a minimum Service Charge. The charge will apply when the total fees associated with performing Secure Shredding services per the Customer Work Order are less than the stated minimum required service charge set forth in the Customer's Pricing Schedule.

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Minimum Storage Charge. A minimum monthly storage charge that is applied to a customer's account when the storage charges do not meet the customer's contractual minimum storage requirement. Any cartons that are inbounded after the Month-End Cut-off date will not be included in the minimum storage calculation until the subsequent month.

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Mirrored Cloud Service (two copies off-site). The Mirrored Cloud service is a managed backup and archive service that stores two copies of Customer's medical images off-site, in geographically separated Iron Mountain data bunkers.

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Miscellaneous Services. Charges for services requested by a customer that are not specifically described and provided for in the customer's Pricing Schedule or in the Additional Services section of this website. Miscellaneous Services are billed at the customer's contracted Labor rate. See Labor.

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Mobile Shredding Unit (MSU). A vehicle outfitted with onboard commercial grade shredding equipment approved by Iron Mountain for the destruction of Paper-based Materials.

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Month-end Cut-off. The specific date at the end of a month that triggers the conclusion of a given Billing Cycle. For accounting purposes, Iron Mountain measures services as of a specific date, fixed annually in advance and a few days prior to the end of each month, in order to process invoices promptly. Services performed or Cartons added after the Month-end Cut-off date will be billed in the subsequent month. Upon request, Iron Mountain will advise the customer of future Month-end Cut-off dates.

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N

Next Day Delivery. A service for the delivery of Items under which Orders that are placed by 3:00 p.m. local time are scheduled for delivery on the next Business Day. This delivery schedule is premised on the Order not exceeding fifty (50) Items, and the delivery destination not exceeding thirty (30) road miles from the Iron Mountain facility.

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Non Paper Materials. Any material that is not paper-based such as metal; plastic, bio-hazard, E-waste or wet material of any kind. Iron Mountain deems such materials unacceptable for destruction by standard, commercial shredding equipment.

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Non-Standard Collection Container. Any container that falls outside the parameters of Iron Mountain's three (3) Standard Collection Container options: 65 gallon bin; 40” security console and 27” mini security console.

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O

Offsite Shredding. Offsite Shredding refers to materials destruction performed at a secure facility. Includes collection and transport of the Customer's Paper-based Materials for destruction processing at a secure facility. Materials are subsequently destroyed to a non-recoverable form using proprietary procedures and commercial grade equipment. Following destruction, shredded materials are recycled.

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On-Call Service Fee- An additional fee charged to the Customer's work order for any unscheduled service or deviation from standard service as defined in the Customer Agreement

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On-site Control/Storage Node. An On-site Control/Storage Node(combo) can be installed at Customer site to increase the amount of storage beyond what can be stored on a gateway device Additionally it enables islanded operation by including a control node in the server. A copy of all data stored in the On-Site Control/Storage Node is written to Iron Mountain's Data Bunker.

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On-site High Availability Gateway Cluster. An optional equipment configuration that includes two gateway devices (servers) at the Customer site. This configuration provides automatic failover capabilities to allow a supplemental Gateway to function in place of the primary gateway device in the event of a disaster.

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Onsite Shredding. Onsite Shredding refers to materials destruction performed at or near a Customer Location using a Mobile Shredding Unit. Includes collection, destruction and transfer of Customer's shredded material for subsequent processing. Following destruction, shredded materials are recycled.

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On-site Storage Node. A storage node which can be installed at a Customer site to increase the amount of storage managed by Iron Mountain, as part of the DRCMI service. A copy of any study stored in an On-Site Storage Node is written to a server in an Iron Mountain Data Bunker.

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Open Shelf Storage. Storage of Items in File folders (and not within Cartons) generally used for records that require frequent access, such as medical records. See Linear Foot/Feet/Footage (LF).

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Open Shelf Retrieval. The act of physically locating and pulling a File from an open shelf storage location in an Iron Mountain facility based on criteria provided by the Customer in the Order.

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Order. A customer request for service related to its records. Multiple requests for service received at different times may result in multiple Orders, even if services are provided to the same Customer Location if the Iron Mountain dispatcher is unable to combine the Orders due to time or type of service.

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P

Package. A bag, envelope, or container used to securely transport individual Files. In cases where customers send Files to Iron Mountain that are not contained within a Carton, or in cases where Iron Mountain sends a File back to the customer via a File Retrieval, Iron Mountain will insert the File into a Package. This process is designed to ensure the integrity of File records during transport.

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PACS. A picture archiving and communications system capable of capturing, transmitting, storing, retrieving and displaying medical images.

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Paper-based Materials. Office paper, light cardboard and similar material such as stationery, envelopes, file folders etc. Excludes Non-Paper Materials.

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Permanent Withdrawal. The act of processing a Permanent Withdrawal order to prepare and confirm Items retrieved at Iron Mountain's dock for transportation and to update the status of the Item in the inventory system. Permanent Withdrawal applies to Items that will not be returned to Iron Mountain for storage, but are not to be destroyed by Iron Mountain. Permanent Withdrawal charges will apply when Items are removed from Iron Mountain and will not be returned, regardless of whether the removal occurs during the contract term, at the end of the contact term, upon expiration of the contract, or as a result of a customer terminating the contract, by non-renewing or otherwise. Deposits processed for Permanent Withdrawal are deducted from the storage billing at the end of the month this process occurs. The Permanent Withdrawal process includes both the Permanent Withdrawal charge plus a Retrieval charge for each item to be withdrawn. Permanent Withdrawal processing includes: scanning to confirm each Deposit is being changed to permanently withdrawn status, preparation for shipment, loading on a secure vehicle for transportation, and closing the order within the system (up to the standard destruction volume of 4,800 cubic feet per Iron Mountain Market per month). In the context of a customer ending its relationship with Iron Mountain and closing its account, whether by way of contract expiration, contract non-renewal, contract termination or otherwise, then the maximum cubic feet of cartons that Iron Mountain will transfer back to the customer (or the customer’s new vendor) is 4,800 cubic feet per month, per Iron Mountain market.

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Plastic Media. Items such as Microfilm / Microfiche, Magnetic Media, Compact, Floppy and or Digital Video Disks, Magnetic Cartridges, VHS & Cassette Tapes and X-Rays. Iron Mountain accepts such media if collected separately for secure destruction by third party processing as a special work order.

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Pound. A non-standard pricing measurement used for pricing certain secure shredding programs. Iron Mountain estimates weight based upon approximate paper volume collected from an individual container and the average weight of paper at full volume for that container type. For cartons, the weight is the Iron Mountain assigned weight of paper for that Carton type.

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Program Setup. The initial delivery and placement of Collection Containers at the Customer's site.

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R

Re-Boxing Charge. Iron Mountain may replace Cartons when the condition of the Carton will not support other Cartons in a standard storage configuration, or when the Carton is not safe for transport or handling. Re-boxing charge includes both the price of the replacement Carton and Labor, at a rate per Carton, to carry out the re-boxing service. Re-box charge will show on your invoice as a "Repack Charge" plus the charge for a new carton.  Please see the following illustration  for an example of a container that would require re-boxing.

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Receiving and Entry - Cartons. The act of processing new Deposits when they are first received at an Iron Mountain facility, resulting in an increased storage volume. Includes the physical receipt, processing, assignment to a storage location and placement in the storage location. Items are scheduled to be completed into Iron Mountain's database not later than three Business Days after pickup. This does not include Individual Listing of Files - if applicable.

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Receiving and Entry - Open Shelf Files. The act of processing new Files when they are first received at an Iron Mountain facility. The service charge for Receiving and Entry is based upon the allocated Linear Feet of Files processed (shown on your invoice as Receiving & Entry). This does not include Individual Listing of Files, if applicable.

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Refile. A Carton, File or Item previously retrieved by a customer that is returned to storage at an Iron Mountain facility.

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Regular Pickup. A service where Items are picked up by Iron Mountain at a customer's location for transport to an Iron Mountain facility. Service is by request, and not a regularly scheduled Transportation Visit. Orders placed before 4:00 p.m. local time on a Business Day will be typically picked up within the following two Business Days. This delivery schedule is premised on the Order not exceeding five hundred (500) Items per day per physical customer facility.

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Regular Retrieval Charge. The charge associated with the Retrieval of Items in a regular service timeframe.

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Regular Retrieval - File from Carton. The processing of a Retrieval Order for a File from a Carton in a regular service timeframe. Price based on Retrieval of Files from Carton that are individually listed into the Iron Mountain database. Files requested for Retrieval where the files are not listed may result in a Labor charge for Search Time.

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Regular Retrieval - File from Open Shelf. The processing of a Retrieval order for a File from an Open Shelf in a regular service timeframe. Price based on Retrieval of Files from Open Shelf that are individually listed into the Iron Mountain database. Files requested for Retrieval where the files are not listed may result in a Labor charge for Search Time.

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Regularly Scheduled Service - Shredding service that occurs according to a pre-determined schedule.

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Remote Failover Gateway - A remote failover gateway device dedicated to Customer that may be installed in a remote customer location running in a standby mode during normal operations. In the event of a disaster that damages or destroys Customer's On-Site High Availability Gateway Cluster, Customer may request a remote failover, promoting the Remote Failover Gateway to primary status. Customer can then direct its PACS to use the Remote Failover Gateway for archiving and de-archiving requests. Primary duties can be resumed by the On-Site High Availability Gateway Cluster via service request once the primary location is operational again.

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Retrieval. The processing of a retrieval order and preparing Items for delivery. Includes locating and pulling a Carton or File from storage at an Iron Mountain facility. A Retrieval is considered a temporary removal of an Item from storage. Storage charges continue to be assessed for retrieved Items until they are either destroyed or permanently withdrawn. Any service performed in addition to a Retrieval will be billed as a separate line item on the customer's invoice (e.g., Permanent Withdrawal, Archival Destruction, Secure Shredding, imaging, faxing).

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Rush Delivery - Weekends/Holidays/After Hours. A service where Iron Mountain delivers Deposits at a customer's facility on an accelerated basis when placement of order is received after 2:00 p.m. local time on a Business Day , or on weekends or holidays. Delivery service is scheduled for delivery not later than four (4) hours after placement of the Order. This delivery schedule is conditioned on the order's not exceeding forty (40) Items and the delivery destination not exceeding thirty (30) road miles from the Iron Mountain facility. Requests outside of this condition may be considered a Special Transportation Request.

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Rush Delivery - Business Day. A service where Iron Mountain delivers Deposits to a customer's facility on an accelerated basis. Items that are ordered not later than 2:00 p.m. on a Business Day are scheduled for delivery not later than three (3) hours of the placement of the Order. If an Order is placed after 2:00 p.m. local time on a Business Day, the Order will be delivered as a “Rush Delivery - Weekends/Holidays/After Hours” (4 hour delivery on the same day) or delivered the next Business Day by 11:00 a.m. as a Rush Delivery - Business Day Order type. This delivery schedule is based on the order not exceeding forty (40) Items and the delivery destination not being more than thirty (30) miles from the Iron Mountain facility where the Items are stored.

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Rush Pickup - Business Day. A service where Iron Mountain picks up Items at a customer's facility on an accelerated basis, scheduled to be the next Business Day when the Order is placed by 4:00 p.m. local time on a Business Day.

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Rush Retrieval. The act of processing a Retrieval order and preparing Items for a rush level transportation service.

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Rush Retrieval - File from Carton. The processing of a Rush Retrieval order for a File from a Carton in a rush service level timeframe. Price based on Retrieval of Files from Carton that are individually listed into the Iron Mountain database. Files requested for Retrieval where the files are not listed may result in a Labor charge for Search Time.

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Rush Retrieval - File from Open Shelf. The processing of a Rush Retrieval order for a File from an Open Shelf in a rush service level timeframe. Price based on Retrieval of Files from Open Shelf that are individually listed into the Iron Mountain database. Files requested for Retrieval where the files are not listed may result in a Labor charge for Search Time.

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Rush Service. A Service level assigned to a specific order when delivery is required at a faster time than under Regular Service. Specific delivery schedule for Rush Service is set forth in the Pricing Schedule and individual service descriptions in this Glossary.

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S

Search Time. The time required to locate a File that is not listed within Iron Mountain's database or when the customer does not know specifically which carton or file they need and they request Iron Mountain employees to search through various deposits. Charges for Search Time are based on Labor time.

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Secure Media Destruction. A secure method for destroying Plastic Media materials to a non recoverable form via high heat processing.

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Secure Shredding- The service of shredding Paper-based Materials to a destruction standard that renders the materials practicably unreadable or non-reconstructable. Includes collection, transport and processing of Customer materials specified for destruction per the Customer Work Order. Secure Shredding services are performed via Offsite or Onsite destruction method, dependent upon Customer need or preference. Both Offsite and Onsite shredding are performed exclusively for Paper-based Materials.

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Service Frequency. The agreed upon number of shredding service events that are scheduled for a Customer Location.

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Shredding Plant. A secure destruction facility where Paper-based Materials are destroyed using proprietary procedures and commercial grade shredding equipment.

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Special Projects. A requested Labor service provided to a customer outside the scope of routine services. Some examples include: imaging, file packing and purging, Re-boxing, re-labeling, file room management, drop filing/interfiling, and data correction in the database, etc. Special Projects are quoted by project. The pricing for transactional services listed on the Pricing Schedule may differ when they are part of a special project.

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Special Transportation Request. A delivery request that is outside normal delivery parameters because of time or distance requirements. Iron Mountain will consider Special Transportation Requests where feasible, and will quote prices associated to any such service.

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Staged Service. Shredding Service collection method where the Customer retrieves Collection Containers from its facility and pre-positions them for shredding service access. All Staging locations must be approved by Iron Mountain in advance of the Customer's first service visit.

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Standard Archive Carton. The preferred and encouraged Carton type for storage with Iron Mountain. The Standard Archive Carton has an intended use to store a half-drawer of letter or legal records, has an external dimension of approximately 16.25” x 12.75” x 10.25”. Iron Mountain encourages use of the Standard Archive Carton due to its ability to retain structural integrity during handling, transportation, and long term storage.

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Storage. Storage of Customer Deposits at an Iron Mountain facility utilizing Cartons provided by the Customers or in Open Shelf Configuration, based upon Customer program needs.

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Storage, LF. Shown on an invoice for the Linear Footage charges for Storage of Files in an open shelf location at an Iron Mountain facility.

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Storage, New. Shown on an invoice for the charge for storage of new Deposits at an Iron Mountain facility for the month in which they are received, through the next regular billing cycle.

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Storage, Regular. Shown on an invoice for the recurring charge for storage of Deposits at an Iron Mountain facility.

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T

Temporary Retrieval. Removal of Items from storage on a temporary basis; i.e., with the expectation that the Items will be returned to storage. Items that are “out” on temporary retrieval continue to be billed for storage, as the storage location is retained for return of the Item.

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Transportation Visit. The act of servicing a delivery or pickup at a Customer Location or the act of providing secure shredding services.

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Trip Charge. The charge that will appear on a Customer invoice to represent service performed for a Transportation Visit.

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V

VNA. A Vendor Neutral Archive, (VNA), is an enterprise archive which allows for the centralized storage, management, and sharing of medical images from several different PACS. It provides DICOM and HL7 interfaces to other clinical systems in a healthcare environment.

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W

Wait Time. A charge assessed in the event that the customer causes delay of the Iron Mountain courier in performing his or her tasks. Wait Time is charged based upon the Labor rates in the customer's Pricing Schedule. Delays can occur due to the shipment not being properly prepared or inability to access elevators or building docks at the customer's site. Billable Wait Time commences 15 minutes after the driver has arrived at the customer site and ceases when the driver can begin performing the service designated for the Transportation Visit.

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Weekly Service - Secure Shredding services performed on a weekly basis at a Customer location

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Work Order - A written description of services prepared by Iron Mountain in response to Customer's request(s) Work Orders are the source documents for service, billing and invoicing purposes.

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