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Transportation Service Claims

A customer can file a claim to report that Iron Mountain did not meet the expected service level for Rush Service delivery orders. Customers wishing to file a claim may call or send an email. Please submit the claim request within 30 days of the Invoice Date for that particular order.

Claim requests can be emailed to askcustomerservice@ironmountain.com or you may call 800-934-3453 in the U.S. - 800-327-8345 for our Canadian customers.