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Transportation Service Claims

A customer can file a claim to report that Iron Mountain did not meet the expected service level for Rush Service delivery orders. Customers wishing to file a claim may call or send an email. Please submit the claim request within 30 days of the Invoice Date for that particular order.

Claim requests can be emailed to or you may call 800-934-3453 in the U.S. - 800-327-8345 for our Canadian customers.