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Additional Services

The following services may be requested. All Records Management services not specifically listed on the Schedule A will be charged at Iron Mountain’s then current rates. Call Customer Response for more information.

Complete Update Report, Scheduled - The service of producing and distributing an annual hardcopy inventory report for customers who are set up to receive this information. To avoid the charge for this service, customers may obtain the information themselves using Iron Mountain Connect's Report Center.

Computer Record Change - The service provided by Iron Mountain data entry personnel as requested by the customer to update Item metadata after Receiving and Entry. The metadata changes could be at the File or Carton level and are charged per update.

Computer Search, Online - The service in which Iron Mountain customer service representatives assist the customer in searching the SafeKeeperPLUS database for a particular Carton or File. This service is billed per Item returned in the search. No charge is imposed if the customer performs the search using Iron Mountain Connect.

Fax - The act of faxing a document or group of documents as an alternative delivery mechanism for a Retrieval Order as requested by the customer. The service includes Retrieval and may include other services such as Photocopying for which separate charges will be assessed. This service is billed per page plus Retrieval charge.

Individual Listing - Customer - The process of data entry by the customer of File descriptions into Iron Mountain Connect.

Individual Listing - IM Link - The process of uploading File descriptions from a customer's internal system to Iron Mountain's SafeKeeperPLUS system using Iron Mountain Link.

Individual Listing - IM Upload - The process of uploading File descriptions from a data file to Iron Mountain's SafeKeeperPLUS system. The data file is handled by a programmer in the production support team and the service is charged per upload unless considered a Special Project.

Photocopy - The act of photocopying a document or group of documents as requested by the customer. This service is billed per page plus Retrieval charge and is requested in conjunction with a Retrieval Order unless considered a Special Project.

Relid - The process of replacing a lid of a Carton. See definition for Re-boxing Charge in the Glossary. See also this Inventory Integrity Operational Procedures white paper.

Repack - See the definition for Re-boxing Chargetooltip in the Glossary.

Search Charge - The extra service provided when a record center specialist is unable to immediately locate an Item due to the incorrect or limited metadata provided by the customer when placing the order. This service is billed per search.

Shipping / Outside Courier - The service provided when Iron Mountain utilizes a third party shipping carrier to delivery Items on an Order requested by the Customer. Common carriers utilized by Iron Mountain are UPS, DHL, Federal Express. These services will be rendered at cost + 30%.

Outside Courier / Customer Representative Handling - The service provided by Iron Mountain to prepare Items for shipment, or receive Items delivered, by third party carrier, or to prepare or receive Items picked up or dropped off by the customer or the customer’s representative. This service is billed per Item, except for customer pick-ups and third party carrier shipments of Files, in which case, where feasible, Iron Mountain will consolidate multiple Files into Packages and bill this service per Package.

Special Computer Request - The service provided by Iron Mountain to provide custom reporting data out of the SafeKeeperPLUS system. These non-standard reports require custom programming and are billed per request based on the programming time required for each request. Customers may access a variety of standard reports at no charge via Iron Mountain Connect Report Center.

Special Project - See the definition of Special Projecttooltip in Glossary.