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Data Storage, Protection and Recovery

Iron Mountain reduces risk and cost from unexpected downtime and data loss, by ensuring your data is available and accessible for recovery, wherever and whenever you need it. Outsourcing data storage and disaster recovery with Iron Mountain frees up resources, delivers low-cost, long-term preservation of data and provides consistent tracking and reporting for recovery and compliance purposes. With Iron Mountain's solutions, you can lower costs and prepare for unexpected downtime and disaster.

Service Information

Digital Record Center™ for Medical Images

Iron Mountain's Digital Record Center™ for Medical Images provides a cost-effective, secure solution you can trust. We offer a choice of two services for protecting and archiving medical images: Disaster Recovery and Disaster Recovery & Long-Term Archiving. Whichever plan you choose, you can be confident that your vital medical images are safe and accessible.

Disaster Recovery for Medical Images:

This solution is a managed service that stores and protects medical images off-site in our underground data bunker, so they can be fully recovered in the event of a disaster. Your images are protected through automated, continuous backup to optimize both Recovery Time and Recovery Point Objectives. This service offers rapid recovery in the event of a disaster.

Disaster Recovery & Long-Term Archiving for Medical Images:

This solution is a managed service that provides both off-site disaster recovery and long-term archiving for digital medical images, in a single, cost-effective package. Archived images are continuously replicated from our primary data center to a secondary, geographically dispersed data center, ensuring redundancy and high availability of images. This service offers rapid recovery in the event of a disaster, reduces technology and cost burdens on your facility and ensures on-demand access to medical images whenever and wherever needed.

Resources

Customer Support Contacts

If you have questions regarding your Digital Record Center™ for Medical Images service, please select the method that is appropriate for your inquiry.

  • Email: For non-critical issues please email us at DRCMISupport@ironmountain.com

  • Phone Inquiries: For critical issues, please call the Iron Mountain Customer Help Line at 800-888-2774. Select Option #5 (For Assistance with Digital Services) from the main menu and Prompt #4 (For Digital Record Center for Medical Images) from the sub-menu. Representatives are available to assist you with your critical inquiries 24 hours, 7 days a week.